Last updated: February 2026
These terms govern your use of the Abbotswood Automation website and any services provided by Abbotswood Automation Ltd. ("we", "us", "our"). By using our website or engaging our services, you agree to these terms.
Abbotswood Automation Ltd. is a company registered in England and Wales (Company No. 17034306). You can contact us at [email protected] or by calling 01794 331923.
We provide AI-powered voice agents, chatbots, and business automation services to UK small businesses. The specific features, scope, and pricing of our services are agreed with each client individually before any work begins.
We will always explain clearly what we can deliver before you commit. If we don't think we can help with something, we'll tell you honestly.
Our website is provided for general information about our services. While we make every effort to keep the information accurate and up to date, we do not guarantee that all content is complete or error-free.
You may not use our website for any unlawful purpose, to transmit harmful material, or to attempt to gain unauthorised access to our systems.
Our website includes an AI-powered chatbot. This is an automated assistant — not a human. It is designed to answer common questions about our services and help direct enquiries. While we aim for accuracy, the chatbot may occasionally provide incomplete or imprecise information. For anything important, please contact us directly.
When you engage us as a client, we will provide a separate service agreement or statement of work that sets out the specific details of what we will deliver, the costs involved, and any ongoing commitments. These terms apply alongside any specific client agreement.
Key points that apply to all client relationships unless otherwise agreed:
All content on this website — including text, design, code, logos, and graphics — is owned by Abbotswood Automation Ltd. or used under licence. You may not reproduce, distribute, or use any of our content without written permission.
Any custom configurations, scripts, or automations we build specifically for your business remain our intellectual property unless explicitly agreed otherwise. You are granted a licence to use them for the duration of your subscription.
To the fullest extent permitted by law:
Nothing in these terms limits our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
Our services rely on third-party providers including Twilio (telephony), Vapi (voice AI), and Google (calendar integration). We are not responsible for outages, changes, or limitations imposed by these providers, though we will always work to resolve issues promptly.
We may update these terms from time to time. Any changes will be posted on this page. For existing clients, significant changes will be communicated directly with reasonable notice.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms, please contact us at [email protected] or call 01794 331923.